404 Service Agreement & Terms

This Service Agreement (the “Agreement”) is entered into between 404, an independent digital creative studio operated by Damilare “DÀRÉ” Arowosegbe (the “Studio”), and the individual or entity booking a service (the “Client”). Submitting a project request and a deposit through this website constitutes acceptance of this Agreement in full.

Project deposits are NON-REFUNDABLE. Deposits reserve creative production time and project availability. By submitting a deposit, the client acknowledges and agrees to the applicable service terms.

01Scope of Services

01.1The Studio will provide the specific creative service and deliverables listed on the package selected by the Client at the time of booking. The package page, including its inclusions, timeline and revision allowance, forms part of this Agreement.
01.2Anything not expressly listed in the selected package is outside the scope of the engagement. Additional deliverables, added shoot time, extra locations, added concepts, expanded usage or rush turnaround are quoted and invoiced separately before the work begins.
01.3The Studio provides creative direction as part of every engagement. The Client may provide references and direction, but final aesthetic execution is delivered in the Studio's creative voice.

02Booking, Deposits and Non-Refundability

02.1A non-refundable deposit in the amount stated on the selected package is required to reserve creative production time and a place in the Studio's schedule. No date, session or production slot is held until the deposit is received.
02.2PROJECT DEPOSITS ARE NON-REFUNDABLE. Deposits reserve creative production time and project availability. By submitting a deposit, the Client acknowledges and agrees to the applicable service terms.
02.3The deposit is applied toward the total project price and is not an additional fee.
02.4Deposits are currently accepted via Cash App to $Bigmandami. The Studio confirms receipt manually and notifies the Client by email once the booking is secured.
02.5If the Client cancels the project at any point, the deposit is forfeited. If the Studio cancels the project for any reason other than Client breach, the deposit is returned in full.

03Pricing and Payment

03.1Pricing is fixed as published. Prices are not estimates, are not “starting at” figures, and are not subject to discount or negotiation.
03.2The remaining balance is due before final files are delivered, unless a written payment schedule has been agreed in advance.
03.3Final deliverables, source-quality exports and usage rights are released only after the balance is paid in full.
03.4Unpaid balances outstanding more than thirty (30) days after the delivery-ready date may result in the project being closed, with the deposit retained and the work unreleased.

04Timelines and Scheduling

04.1The estimated timeline listed on each package begins once the deposit has cleared and all required project materials, information and approvals have been received from the Client.
04.2Timelines are good-faith estimates, not guarantees. Delays caused by late Client feedback, missing materials, weather, location access, talent availability or third parties extend the timeline accordingly.
04.3Sessions may be rescheduled where the Studio's availability allows, with a minimum of forty-eight (48) hours' notice. The deposit transfers to the new date but is not returned.
04.4A no-show, or cancellation with less than twenty-four (24) hours' notice, forfeits the deposit and requires a new deposit to rebook.

05Revisions

05.1Each package includes the revision allowance stated on its page. A revision round is a single consolidated set of feedback returned by the Client.
05.2Revisions cover refinement of the delivered direction — colour, crop, retouching notes, type adjustments, edit timing. They do not cover a change of concept, a new direction, or reshooting.
05.3Additional revision rounds beyond the allowance are billed at the Studio's prevailing rate and quoted before the work is carried out.
05.4Feedback not returned within fourteen (14) days of delivery is treated as approval, and the project is considered complete.

06Client Responsibilities

06.1The Client is responsible for supplying accurate project information, brand assets, logos, text, track titles, credits and any required permissions or licences in a timely manner.
06.2The Client warrants that any material supplied to the Studio does not infringe the rights of any third party, and indemnifies the Studio against claims arising from supplied material.
06.3The Client is responsible for securing location permissions, permits, talent, wardrobe and any third-party costs unless those items are expressly listed in the selected package.

07Ownership, Usage and Licensing

07.1Upon receipt of payment in full, the Client is granted the right to use the final delivered files for the purpose the project was commissioned for, including release artwork, promotion, social media and personal or business marketing.
07.2The Studio retains authorship and copyright in the underlying work, including all concepts, layouts, compositions and unused directions, unless a full copyright transfer is agreed in writing and separately priced.
07.3Resale, redistribution, sublicensing or the use of delivered work as stock or template material is not permitted.
07.4Delivered work may not be altered, recoloured, cropped beyond supplied variants, filtered, or re-edited by a third party in a way that misrepresents the Studio's authorship, without written consent.
07.5Credit is appreciated and, where practical, requested: design / direction by DÀRÉ (404).

08Portfolio Rights

08.1The Studio retains the right to display completed work as portfolio, case-study and promotional material across its website, social channels and printed materials.
08.2Where a release is embargoed, the Client may request a delay in publication. Confidentiality or exclusivity beyond that is available only under a written arrangement agreed in advance.

09Delivery and File Retention

09.1Final files are delivered digitally at high resolution in the formats appropriate to the deliverable, including web and social variants where listed.
09.2Raw, unedited or unculled captures and working project files (layered documents, edit timelines, project sessions) are not included and are not released.
09.3The Studio will make reasonable efforts to archive delivered files for ninety (90) days after completion. After that period the Client is responsible for retaining their own copies; re-delivery from archive, where possible, may incur a retrieval fee.

10Conduct and Termination

10.1The Studio may terminate an engagement where the working relationship becomes abusive, unsafe, discriminatory, or where the Client repeatedly fails to respond or supply required materials.
10.2On termination by the Studio for Client breach, the deposit and any payments for work already performed are retained, and no files are released.

11Liability

11.1The Studio's total liability arising from any engagement is limited to the total amount paid by the Client for that engagement.
11.2The Studio is not liable for indirect or consequential loss, including lost revenue, lost streams, missed release dates, or third-party platform decisions.
11.3In the event of equipment failure, illness, or force majeure, the Studio will reschedule at the earliest mutually available date; the deposit remains valid and transfers to that date.

12General

12.1This Agreement, together with the selected package page, constitutes the entire agreement between the parties and supersedes prior discussions.
12.2Amendments are valid only when agreed in writing by both parties.
12.3The Studio operates from Union, New Jersey, and this Agreement is governed by the laws of the State of New Jersey.
12.4If any provision of this Agreement is found unenforceable, the remaining provisions continue in full force.
12.5Notices and questions relating to this Agreement should be sent to 404designs25@gmail.com.

By checking the agreement box during booking and submitting a deposit, the Client confirms they have read, understood and accepted this Agreement in full, and specifically acknowledges that the project deposit is non-refundable.

SERVICE AGREEMENT& TERMS